Privacy Policy

1. Introduction

WhatsApp AI Assistant ("we," "our," or "us") operates a customer support automation platform that integrates with WhatsApp Business API. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business integration services.

This policy specifically covers our WhatsApp Business messaging services, automated AI responses, and customer support automation features.

2. Information We Collect

2.1 WhatsApp Business Data

• Phone numbers of message senders and recipients
• WhatsApp message content (text, media, documents)
• Message timestamps and delivery status
• WhatsApp Business account information
• Contact information shared through WhatsApp messages

2.2 Account Information

• Business name and contact details
• Email address and authentication credentials
• WhatsApp Business phone number
• Account preferences and settings

2.3 Automatically Collected Data

• API usage logs and system performance data
• Error logs and debugging information
• Service usage analytics and metrics
• IP addresses and technical identifiers

3. How We Use Your Information

3.1 WhatsApp Business Services

• Process and respond to WhatsApp messages automatically
• Generate AI-powered customer support responses
• Maintain conversation history and context
• Route messages to appropriate support channels
• Provide automated business responses and information

3.2 Service Operation

• Authenticate and manage user accounts
• Maintain and improve service functionality
• Monitor system performance and reliability
• Provide customer support and technical assistance
• Detect and prevent fraud or abuse

3.3 AI Processing

• Analyze message content to generate appropriate responses
• Improve AI response quality and accuracy
• Understand customer intent and context
• Personalize automated interactions

4. Information Sharing and Disclosure

4.1 Third-Party Services

We share information with the following third-party services to operate our platform:

• Meta/Facebook: WhatsApp Business API integration for message processing
• OpenRouter/AI Providers: Message content for AI response generation
• Railway: Cloud hosting and infrastructure services
• Database Providers: Secure data storage and management

4.2 Legal Requirements

We may disclose information when required by law, court order, or to protect the rights, safety, and security of our users and services.

5. WhatsApp Business API Compliance

5.1 Message Consent

By sending messages to WhatsApp Business numbers integrated with our service, users consent to:

• Automated message processing and AI-generated responses
• Message storage for conversation continuity
• Analysis of message content for response generation
• Integration with business customer support systems

5.2 Business Messaging

Our service operates under WhatsApp's Business API terms, which allow:

• Automated responses to customer inquiries
• Business-initiated conversations with user consent
• Customer support and service communications
• Transaction and appointment confirmations

6. Data Security and Retention

6.1 Security Measures

• End-to-end encryption for data transmission
• Secure database storage with access controls
• Regular security audits and monitoring
• Employee access restrictions and training
• Industry-standard security protocols

6.2 Data Retention

• WhatsApp Messages: Retained for 90 days or as configured by business
• Account Information: Retained while account is active
• Analytics Data: Aggregated data retained for service improvement
• Legal Compliance: Data retained as required by applicable laws

7. Your Rights and Choices

7.1 Access and Control

• Access your personal information and conversation history
• Update or correct your account information
• Delete your account and associated data
• Opt-out of automated message processing
• Request data portability in machine-readable format

7.2 WhatsApp Controls

• Block or unblock business numbers through WhatsApp
• Report inappropriate automated messages
• Control message delivery preferences
• Request human agent escalation

8. International Data Transfers

Our services operate globally and may transfer data across international borders. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses with service providers
• Compliance with applicable data protection regulations
• Adequate protection measures for cross-border transfers
• Regular reviews of international transfer mechanisms

9. Children's Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify users of material changes through:

• Email notifications to registered users
• In-app notifications and dashboard alerts
• Updates to this page with revised effective date
• WhatsApp Business message notifications where appropriate

11. Contact Information

For questions about this Privacy Policy or our data practices, please contact us:

12. Regulatory Compliance

This service complies with applicable data protection regulations, including:

• GDPR: European Union General Data Protection Regulation
• CCPA: California Consumer Privacy Act
• WhatsApp Business Policy: Meta's WhatsApp Business API terms
• SOC 2: Service Organization Control 2 compliance